How do I purchase tickets?

You can purchase tickets online through our ThunderTix system or by calling or visiting our Box Office, open Wednesday through Saturday from 12 PM to 5 PM.

Do you offer refunds or exchanges?

All ticket sales are final. We do not offer refunds or exchanges unless you purchase a Flex Pass.

What if I lose my ticket?

No worries! Our check-in stations have a guest list, so we’ll be able to look you up when you arrive.

Can I choose my seat?

Yes! You can select your seat during the online ticket purchase process.

Do you offer group discounts?

Yes, parties of 10 or more receive a $2 discount per ticket when purchased in a single transaction.

Do children need a ticket?

Yes, any child who will occupy a seat must have a ticket.

Is there a will call or box office pick-up?

Tickets are emailed directly to you. If you prefer, you may also pick up your tickets at the Box Office. Either way, our check-in stations will have your name on the guest list.

What time should I arrive?

Our Main Lobby doors open 45 minutes prior to showtime.

How long are the performances?

Most musicals and plays run approximately 2.5 hours, including intermission. Specialty shows may vary.

Is there an intermission?

Yes, most musicals and concerts include a 15-minute intermission.

What happens if I arrive late?

Our house manager will seat you at the next appropriate break in the performance to avoid disrupting other guests.

Can I take photos or record the show?

Recording or photography is not permitted during our musicals and plays. However, photos and videos are allowed during concerts unless otherwise noted.

Where are you located?

3050 E. Los Angeles Ave., Simi Valley, CA 93065

Where can I park?

We have a parking lot on-site. Additional street parking is available behind the building.

Is the venue wheelchair accessible?

Yes! We have an outdoor ramp with access to the Lower Box Office and another access point leading to the Main Lobby upstairs.

Do you offer assisted listening devices?

Yes. Please see the house manager before the show. We will hold your ID while the device is in use.

Are service animals allowed?

Yes, service animals are welcome at our venue.

Do you sell food and drinks?

Yes, we offer a variety of snacks and beverages at our concessions stand.

Can I bring outside food or drinks?

No, outside food and drink are not permitted.

Is alcohol served?

Yes, beer and wine are available for purchase.

Can I bring food or drinks into the theater?

Only bottled water is allowed inside the theater.

What is your dress code?

Casual attire is perfectly fine!

What is your late seating policy?

Latecomers will be seated at the next appropriate break in the show by our house manager to minimize disruption.

What is your cellphone policy?

Please silence your phone during the performance. If you need to take a call, we kindly ask that you step outside the theater.

What forms of payment do you accept?

We accept cash, credit cards, and checks.

Do you sell gift cards?

Yes! Gift cards are available online and at the Box Office.

Do you offer season passes or memberships?

We offer a Flex Pass a 10-ticket package for $270 that can be used for any musical, play, or comedy show. It’s also the only option that allows for ticket refunds or exchanges. Available online or in person.

What if the show is canceled?

We’ll notify you via email and update our website and social media with any cancellations.

How can I audition or volunteer?

Visit our website to sign up as a volunteer or check our Auditions page for upcoming opportunities. Don’t forget to follow us on social media for the latest updates!

How do I rent the theater for an event?

Head over to our Rental Page to submit an application. A manager will follow up within 1–2 weeks. Please be patient, we’re reviewing multiple applications and will get back to you as soon as we can!